The importance of client support should not be underestimated. It has the power to boost your customer satisfaction rate and impact your referral rate.
Excellent Client Relations Doesn't Happen By Accident. It Happens On Purpose.
Client Support Service – We Are Passionate About Client Relationships!
Our team at The Business Factory SA are passionate about customers. Which is why we have decided to offer our customer support services to our own clients.
With the support of a responsive, proactive, professional team. We handle your client queries, challenges and requirements. Therefore, you’ve got peace of mind and the freedom to focus on your business goals.
Client Support vs. Client Success!
While client support is responding to inquiries, technical issues and basically waiting for the customer to contact you. Client SUCCESS is the proactive approach, where you help the client get the maximum value out of your product or service.
The results of this process are longer customer retention, turning customers into raving fans, and lots of referrals through word-of-mouth.
Basic
Per Month
- Ensure positive client experience
- Handle client engagement on 1 x social account
- Manage email enquiries and requests
- Based on a maximum of 6 hours per month.*
Standard
Per Month
- Ensure positive client experience
- Handle client engagement on 2 x social accounts
- Manage email enquiries and requests
- *Based on a maximum of 10 hours per month.*
Pro
Per Month
- Ensure positive client experience
- Capture client information
- Handle client engagement documents 3 x social accounts
- Manage email enquiries and requests
- *Based on a maximum of 12 hours per month.*
Getting Started with Outsourced Client Support Service
That’s right, we become part of your business.
We will set up calendars, email systems and task management processes for you, our team and the rest of your department.
Correspondence with your clients is through your email domain. Additionally, we will set this up for you on your behalf as a small extra fee.
You won’t need to worry about a thing! And the best part is, we are completely affordable.