{"id":104,"date":"2021-05-27T08:15:19","date_gmt":"2021-05-27T08:15:19","guid":{"rendered":"https:\/\/www.thebusinessfactorysa.co.za\/clone\/?page_id=104"},"modified":"2026-03-08T08:28:41","modified_gmt":"2026-03-08T08:28:41","slug":"client-support","status":"publish","type":"page","link":"https:\/\/www.thebusinessfactorysa.co.za\/clone\/client-support\/","title":{"rendered":"Client Support"},"content":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1473087669472{margin-top: 100px !important;margin-bottom: 100px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1616042689212{margin-top: -120px !important;}&#8221;][vc_column_text][\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1639396513699{background-color: #ffffff !important;}&#8221;]The importance of <a href=\"https:\/\/en.wikipedia.org\/wiki\/Customer_support\">client support<\/a> should not be underestimated. It has the power to <strong>boost<\/strong> your customer satisfaction rate and <strong>impact<\/strong> your referral rate.[\/vc_column_text][vc_custom_heading text=&#8221;Excellent Client Relations Doesn&#8217;t Happen By Accident. It Happens On Purpose.&#8221; font_container=&#8221;tag:h1|font_size:45|text_align:left&#8221; google_fonts=&#8221;font_family:Paytone%20One%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221; css_animation=&#8221;none&#8221;][vc_empty_space height=&#8221;23px&#8221;][vc_column_text css=&#8221;.vc_custom_1639395292555{background-color: #ffffff !important;}&#8221;]<\/p>\n<h2><strong>Client Support Service &#8211; We Are Passionate About Client Relationships!<\/strong><\/h2>\n<p>Our team at <strong>The Business Factory SA<\/strong> are passionate about customers. Which is why we have decided to offer our customer support services to our own clients.<\/p>\n<p>With the support of a responsive, proactive, professional team. We handle your client queries, challenges and requirements. Therefore, you\u2019ve got peace of mind and the freedom to focus on your business goals. [\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1639395973822{background-color: #ffffff !important;}&#8221;]<\/p>\n<h2 id=\"customer-support-vs-customer-success\">Client Support vs. Client Success!<\/h2>\n<p>While client support is responding to inquiries, technical issues and basically waiting for the customer to contact you. Client <strong>SUCCESS<\/strong> is the proactive approach, where you help the client get the maximum value out of your product or service.<\/p>\n<p>The results of this process are longer customer retention, turning customers into raving fans, and lots of referrals through word-of-mouth.[\/vc_column_text][vc_row_inner][vc_column_inner][tt_pricing grid_column=&#8221;4&#8243; custom_price_form=&#8221;yes&#8221; id=&#8221;14&#8243; tab_one_text=&#8221;Packages&#8221; package_name=&#8221;Starter&#8221; package_rate=&#8221;59&#8243; table_bg=&#8221;1996,1999&#8243; table_content=&#8221;%5B%7B%22package_name%22%3A%22Basic%22%2C%22currency_symbol%22%3A%22R%22%2C%22currency_code%22%3A%22ZAR%22%2C%22package_rate%22%3A%222220%22%2C%22package_duration%22%3A%22Per%20Month%22%2C%22details%22%3A%22%3Cul%3E%5Cn%3Cli%3E-%20Ensure%20positive%20client%20experience%3C%2Fli%3E%5Cn%3Cli%3E-%20Handle%20client%20engagement%20on%201%20x%20social%20account%3C%2Fli%3E%5Cn%3Cli%3E-%20Manage%20email%20enquiries%20and%20requests%3C%2Fli%3E%5Cn%5Cn*Based%20on%20a%20maximum%20of%206%20hours%20per%20month.*%5Cn%3C%2Ful%3E%22%2C%22purchase_button_show%22%3A%22yes%22%2C%22purchase_button_text%22%3A%22Purchase%22%2C%22purchase_button_link%22%3A%22url%3Amailto%253Achat%2540thebusinessfactorysa.co.za%22%2C%22table_bg%22%3A%222333%2C2334%22%2C%22table_preset%22%3A%22table-preset-four%22%7D%2C%7B%22package_name%22%3A%22Standard%22%2C%22currency_symbol%22%3A%22R%22%2C%22currency_code%22%3A%22ZAR%22%2C%22package_rate%22%3A%223700%22%2C%22package_duration%22%3A%22Per%20Month%22%2C%22details%22%3A%22%3Cul%3E%5Cn%3Cli%3E-%20Ensure%20positive%20client%20experience%3C%2Fli%3E%5Cn%3Cli%3E-%20Handle%20client%20engagement%20on%202%20x%20social%20accounts%3C%2Fli%3E%5Cn%3Cli%3E-%20Manage%20email%20enquiries%20and%20requests%3C%2Fli%3E%5Cn%5Cn*Based%20on%20a%20maximum%20of%2010%20hours%20per%20month.*%5Cn%3C%2Ful%3E%22%2C%22purchase_button_show%22%3A%22yes%22%2C%22purchase_button_text%22%3A%22Purchase%22%2C%22purchase_button_link%22%3A%22url%3Amailto%253Achat%2540thebusinessfactorysa.co.za%22%2C%22table_bg%22%3A%222335%2C2336%22%2C%22table_preset%22%3A%22table-preset-four%22%7D%2C%7B%22package_name%22%3A%22Pro%22%2C%22currency_symbol%22%3A%22R%22%2C%22currency_code%22%3A%22ZAR%22%2C%22package_rate%22%3A%224100%22%2C%22package_duration%22%3A%22Per%20Month%22%2C%22details%22%3A%22%3Cul%3E%5Cn%3Cli%3E-%20Ensure%20positive%20client%20experience%3C%2Fli%3E%5Cn%3Cli%3E-%20Capture%20client%20information%3C%2Fli%3E%5Cn%3Cli%3E-%20Handle%20client%20engagement%20documents%203%20x%20social%20accounts%20%3C%2Fli%3E%5Cn%3Cli%3E-%20Manage%20email%20enquiries%20and%20requests%3C%2Fli%3E%5Cn%5Cn*Based%20on%20a%20maximum%20of%2012%20hours%20per%20month.*%5Cn%3C%2Ful%3E%22%2C%22purchase_button_show%22%3A%22yes%22%2C%22purchase_button_text%22%3A%22Purchase%22%2C%22purchase_button_link%22%3A%22url%3Amailto%253Achat%2540thebusinessfactorysa.co.za%22%2C%22table_bg%22%3A%222337%2C2338%22%2C%22table_preset%22%3A%22table-preset-four%22%7D%5D&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=&#8221;Getting Started with Outsourced Client Support Service&#8221; font_container=&#8221;tag:h2|font_size:30|text_align:left&#8221; google_fonts=&#8221;font_family:Paytone%20One%3Aregular|font_style:400%20regular%3A400%3Anormal&#8221;][vc_column_text]That&#8217;s right, we become part of your <a href=\"http:\/\/www.outsol.co.za\">business<\/a>.<\/p>\n<p><a href=\"https:\/\/www.thebusinessfactorysa.co.za\/clone\/contact-us\/\">We<\/a> will set up calendars, email systems and task management processes for you, our team and the rest of your department.<\/p>\n<p>Correspondence with your clients is through your email domain. Additionally, we will set this up for you on your behalf as a small extra fee.<\/p>\n<p>You won&#8217;t need to worry about a thing! And the best part is, we are completely affordable.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;376&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_circle&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1473087669472{margin-top: 100px !important;margin-bottom: 100px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1616042689212{margin-top: -120px !important;}&#8221;][vc_column_text][\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1639396513699{background-color: #ffffff !important;}&#8221;]The importance of client support should not be underestimated. It has the power to boost your customer satisfaction rate [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-104","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Client Support Services | Outsource Client Relations To Our Client Support<\/title>\n<meta name=\"description\" content=\"Client support service team ensure your customer queries, customer experience and long-term customer relationships are taken care of!\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Client Support Services | 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